ProSync

  • IT Field Support Specialist Level 1 (DH)

    ID
    2018-2550
    # of Openings
    73
    Category
    Other
    Clearance Level
    TS/SCI with Polygraph
    Location
    US-MD-Columbia
    Posted
    11/1/2018
  • Overview

    If you like troubleshooting, fixing, improving, and learning and you want to gain experience with multiple technologies, ProSync's IT Field Support Specialist position is the right fit for you. 

    Responsibilities

    Title of Position: IT Field Support Specialist Level 1

      

    Description of Position:

    • Provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

    • Conducts sites surveys; assesses and documents current site configuration and user requirements.

    • Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages.

    • Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site.

    • Prepares site installation and test reports.

    • Configures computers, communications devices and peripheral equipment.

    • Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.

      1. Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

      2.  Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

      3.  Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

      4.  Updates technical drawings using AutoCAD software as needed

    Qualifications

    Clearance Requirement:

    • TS/SCI with Polygraph

    Education and Experience Required:

    • No demonstrated experience required.

    • Desired: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience.

    • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches

    • Demonstrated ability to read and understand technical manuals and schematics

    • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)

    • Able to manage time and priorities effectively

    • Able to work efficiently with minimal supervision

    • Proficient in working with end-users remotely

    • Demonstrated expertise in Microsoft Windows 7 and 10

    • Familiar with Active Directory security and policies

    • Excellent analytical and problem solving skills

    • Outstanding communication skills to relate with team members and support workers

    • Preferred: DoD 8570 IAT Level 1 Certification

    ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.

       

    Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.

       

    Email Staffing@prosync.com for more specifics regarding the position.

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