System Administrator Level 1 (13) (SS)

# of Openings
Systems Administration
Clearance Level
TS/SCI with Polygraph
US-MD-Annapolis Junction


Seeking an energetic System Administrator to provide Tier 1 and Tier 2 direct support to UNIX and Windows systems.


Title of Position: System Administrator Level 1


Description of Position:

  • Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.  Manages IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.  Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.  Provides support for the escalation and communication of status to agency management and internal customers. 

  • Provides support for the dispatched system and hardware problems and remain involved in the resolution process.

  • Provides in-depth experience in troubleshooting IT systems

  • Configures and manages UNIX and Windows operating systems and installs/loads OS software

  • Provides detailed analysis and feedback to management and internal customers for escalated tickets

  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices

  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems

  • Provides support for escalation and communication of status to management and internal customers

  • Optimizes system operations and resource utilization, and performs system capacity analysis

  • Provides support for implementation, troubleshooting, and maintenance of IT systems

  • Manages the daily activities of configuration and operation of IT systems

  • Provides assistance to users in accessing and using IT systems




Clearance Requirement:

  • TS/SCI with Polygraph
  • CCA will not be considered

Education and Experience Required:

  • Five (5) years system administration experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required. 
  • Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelor's degree.
  • At least five (5) years system administration experience including application administration.
  • At least five (5) years troubleshooting software installations and operations.
  • At least five (5) years analyzing and correcting data flow issues within systems.
  • Familiarity with installing, configuring, tuning, and troubleshooting common GOTS and COTS software.
  • Fundamental understanding of computer networks and be able to identify, troubleshoot, and document network connectivity and performance issues.
  • Experience in understanding network diagrams and schematics to troubleshoot dataflow and computer system related issues.
  • Willing to perform shift work
  • Experience in contributing to the development of sections of engineering documentation such as Standard Operating Procedures
  • Working knowledge of enterprise dataflow and NiFi.

ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.


Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.


Email for more specifics regarding the position.


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