• ITIL Senior Subject Matter Expert (RCC)

    # of Openings
    Information Assurance
    Clearance Level
    TS/SCI with Polygraph
    US-AZ-Sierra Vista
  • Overview

    The ITIL Senior SME will provide ITIL infrastructure subject matter expertise to develop, improve, integrate, measure, and report on operational processes and comply with ITIL processes IAW the most current version of ITIL. This position is pending contract award.


    Title of Position: ITIL Senior SME


    Description of Position:

    • Develop and provide a monthly workload report to the COR detailing ITIL, matrixed, and functional categories support.
    • Apply best business practices to assess, develop, maintain, and update ITIL infrastructure documentation. At a minimum, the documentation shall include goals, purpose, scope, logical and physical process flows, roles and responsibilities (RACI), key process activities and tasks, inputs, outputs, process measures, and reporting requirements.
    • Provide ITIL training and facilitate knowledge transfer among Contractor and Government personnel.
    • Verify that services and service levels are of value to the customer and that services meet agreed to needs.
    • Assist in oversight of organizational design & transformation.
    • Utilize appropriate frameworks and models in the development of tailored material for decision-making purposes that will meet the unique needs of the customer.
    • All tasks of the Associate, Intermediate, and Senior levels can be performed in addition to other duties as assigned.

    Normal operating core hours are Monday - Friday between 0600 and 1700, with potential flex time (rotational shift work or on-call duties). Must be available to work weekends and holidays, as required. 


    Clearance Requirement:

    • This position will require U.S. citizenship and an active DoD Secret clearance.
    • T3 investigation required.
    Education and Experience Required:
    • Ten (10) to twelve (12) years with a high school diploma, eight (8) to ten (10) years with an associate degree, six (6) to eight (8) years with a bachelor's degree, or four (4) to six (6) years with a master's degree. A certificate may count as one (1) year of experience. Degrees must be relevant to the industry. Bachelor's degree preferred.
    • Must have both wide-ranging and detailed knowledge of the information technology infrastructure library to provide subject matter expertise in the development, improvement, integration, measuring, and reporting on operational processes.
    • IT Level III (per Army AR-25-2)
    • ITIL® v3 Manager's Expert Certified or higher

    ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.


    Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.


    Email for more specifics regarding the position.


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