Seeking a junior-level System Administrator to provide professional, efficient customer service through remote troubleshooting and resolution in Texas.
Title of Position: System Administrator Level 0
Description of Position:
Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation.
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
Education and Experience Required:
Bachelor's degree plus zero (0) years of experience OR a High School/GED plus five (5) years of experience. Candidate's experience should include a minimum of one (1) year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.
Use/Knowledge of a Ticketing system, knowledge of Remedy is a plus
**Candidate MUST be able to do day shift training Mon-Fri 7am - 3pm for their first 1-3 months on contract.
ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.
Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.
Email Staffing@prosync.com for more specifics regarding the position.