ProSync

  • System Administrator Level 0 - Day Shift (GS)

    ID
    2018-2467
    # of Openings
    1
    Category
    Systems Administration
    Clearance Level
    TS/SCI with Polygraph
    Location
    US-MD-Annapolis Junction
    Posted
    9/21/2018
  • Overview

    Seeking a junior-level System Administrator to provide professional, efficient customer service through remote troubleshooting and resolution. 

    Responsibilities

    Title of Position: System Administrator Level 0

      

    Description of Position:

    • Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.

    • Provides user notification of receipt of Web- or email-submitted requests.

    • Logs and tracks inquiries using service request management database, and maintains history records and related documentation.

    • Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.

    • This position will include account creation, modification, and deletion responsibilities.

    • Daily hours: 7am-3pm Tuesday-Saturday. 

    Qualifications

    Clearance Requirement:

    • TS/SCI with Polygraph required
    • CCAs will not be considered

    Education and Experience Required:

    • Bachelor's degree plus zero (0) years of experience OR a High School/GED plus five (5) years of experience. Candidate's experience should include a minimum of two (2) years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.

    • Use/Knowledge of a Ticketing system, knowledge of Remedy is a plus

    • Unix experience is not required, but is a plus.
    • Must possess good communication and customer service skills.

    • Candidate must be a team player and have the ability to work in a fast-paced environment

    • Must be able to Multi-task

    • Must be able to adapt to a dynamic work environment.

    **Candidate MUST be able to do day shift training Mon-Fri 8am - 4pm for their first 1-3 months on contract.

     

    ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.

       

    Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.

       

    Email Staffing@prosync.com for more specifics regarding the position.

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