• Help Desk (B68)

    # of Openings
    Help Desk
    Clearance Level
    TS/SCI with Polygraph
    US-MD-Annapolis Junction
  • Overview

    If you're looking to start your career in the IT and defense industry, you're a people person with strong communication skills, and you have a customer service background, apply to be a Help Desk Specialist with ProSync.


    Title of Position: Help Desk


    Description of Position:

    • Work in a high profile, dynamic environment to receive, escalate, and resolve customer tickets.

    • Responsible for providing technical assistance and support related to computer systems, hardware, or software.
    • Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
    • Serving as the first point of contact for customers seeking technical assistance over the phone or email.
    • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
    • Determining the best solution based on the issue and details provided by customers.


    Education and Experience Required:

    • Help desk personnel should have excellent customer service and communication skills.
    • The team member should understand how to triage tickets from the customer within a given timeframe.
    • They should be comfortable using Windows systems with the ability to learn a complex system.
    • Must be able to work in a high profiled and constant moving environment.
    • Expertise with electronic key management, PKI digital certificates (X.509 certificates), encryption processes, and IP routing mechanisms are highly desired.
    • Help desk experience and Hewlett Packard Service Manager (HPSM) would also be a plus.
    • Experience to include:
      • COMSEC background.
      • NSA Architecture.
      • Command Line.
      • Site exposure and COMSEC/Comm Center.
    • One of these positions needs strong network support.

    Clearance Requirement:

    • TS/SCI with Polygraph

    ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.


    Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.


    Email for more specifics regarding the position.


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