Seeking an experienced System Administrator to provide professional, efficient customer service through account management and responding to IT Service Requests.
Title of Position: System Administrator Level 2 - Accounts
Description of Position:
Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation.
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
This position will include account creation, modification, and deletion responsibilities.
Education and Experience Required:
Bachelor's degree plus ten (10) years of experience. An additional five (5) years of experience may subsititute for a Bachelor's. Years of experience include three (3) years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.
Experience in ticket management system like Remedy is a plus.
**Candidate MUST be able to do day shift training Mon-Fri 8am - 4pm for their first 1-3 months on contract.
ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.
Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.
Email Staffing@prosync.com for more specifics regarding the position.