ProSync

  • System Administrator Level 1 - Tier 1 - Midnight Shift (GS)

    ID
    2018-2283
    # of Openings
    2
    Category
    Systems Administration
    Clearance Level
    TS/SCI with Polygraph
    Location
    US-MD-Annapolis Junction
    Posted
    6/14/2018
  • Overview

    Seeking a junior-level System Administrator to provide professional, efficient customer service through remote troubleshooting and resolution. 

    Responsibilities

    Title of Position: System Administrator Level 1 - Service Desk Center

      

    Description of Position:

    • Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.

    • Daily hours: Monday through Thursday, 11pm-9am.

    Qualifications

    Clearance Requirement:

    • TS/SCI with polygraph required
    • CCAs may apply

    Education and Experience Required:

    • Bachelor's degree plus five (5) years of experience. An additional five (5) years of experience may subsititute for a Bachelor's. Years of experience preferred to include two (2) years experience with background in Microsoft Office applications to include Outlook, Word, and Excel is preferred.

    • Experience in ticket management system like Remedy is a plus.

    • Unix experience is not required, but is a plus.

    • Must have excellent customer service and organizational skills. Must have good interpersonal skills and willingness to be a team player.
    • Must be comfortable prioritizing the work of others based on established directions and guidelines and working under moderate pressure.
    • Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes. 

    **Candidate MUST be able to do day shift training Mon-Fri 7am - 3pm for their first 1-3 months on contract.

     

    ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.

       

    Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.

       

    Email Staffing@prosync.com for more specifics regarding the position.

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