• System Administrator Tier 1 Level 1 - Part Time Swing Shift (GS)

    # of Openings
    Systems Administration
    Clearance Level
    TS/SCI with Polygraph
    US-MD-Annapolis Junction
  • Overview

    Seeking an experienced System Administrator to provide professional, efficient customer service through remote troubleshooting and resolution. 


    Title of Position: System Administrator Level 1 - Tier 1 Service Desk


    Description of Position:

    • Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.

    • Provides user notification of receipt of Web- or email-submitted requests.

    • Logs and tracks inquiries using service request management database, and maintains history records and related documentation.

    • Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.


    • Hours: Saturday and Sunday, 3pm-11pm.


    Clearance Requirement:

    • TS/SCI with Polygraph required
    • CCAs will not be considered

    Education and Experience Required:

    • Bachelor's degree plus five (5) years of experience. An additional five (5) years of experience may subsititute for a Bachelor's. Two (2) years' of experience with background in Microsoft Office applications to include Outlook, Word, and Excel is preferred.

    • Experience in ticket management system like Remedy is a plus.

    • Unix experience is not required, but is a plus.

    **Training schedule will be coordinated with candidate.


    ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.


    Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.


    Email for more specifics regarding the position.


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