Seeking an experienced System Administrator to provide professional, efficient customer service through remote troubleshooting and resolution.
Title of Position: System Administrator Level 1 - Tier 1 Service Desk
Description of Position:
Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation.
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
Education and Experience Required:
Bachelor's degree plus five (5) years of experience. An additional five (5) years of experience may subsititute for a Bachelor's. Two (2) years' of experience with background in Microsoft Office applications to include Outlook, Word, and Excel is preferred.
Experience in ticket management system like Remedy is a plus.
Unix experience is not required, but is a plus.
**Training schedule will be coordinated with candidate.
ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.
Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.
Email Staffing@prosync.com for more specifics regarding the position.