• System Engineer Level 3 (GS)

    # of Openings
    Systems Engineering
    Clearance Level
    TS/SCI with Polygraph
    US-MD-Annapolis Junction
  • Overview

    Seeking an experienced System Engineer to provide professional, efficient customer service through remote troubleshooting and resolution. 


    Title of Position: System Engineer Level 3


    Description of Position:

    • Provides remote system administration support and system maintenance for Windows/Unix workstations.

    • Troubleshoots problems and applies resolutions remotely via the McAfee ePO console. Resolves desktop problems and requests such as software installs remotely using tools such as SMS, FootPrints, Remote Desktop Connection, Active Directory, etc.

    • Interfaces with end users to handle tasks of a routine nature, such as researching and answering questions concerning system function, and modifications to existing programs.

    • CompTIA Security certification + is required within 90 days*

    • Daily hours: Negotiable 8 hour shifts between 6AM-6PM Monday through Friday with call-in or after-hours support, as needed.


    Clearance Requirement:

    • TS/SCI with Polygraph required
    • CCAs will not be considered

    Education and Experience Required:

    • Bachelor's degree plus fourteen (14) years of experience. An additional five (5) years of experience may subsititute for a Bachelor's. Candidate's experience should include a minimum of 1 year of engineering experience maintaining and/or enhancing customer's Service Manager 9.3 platform.

    • Expecting experience on SM9 in multiple areas such as:
      • Service Desk 
        • Incident Management
        • Service Request Catalog (SRC)
        • Knowledge Management
        • Request Management
        • Change Management
        • Service Level Management
        • Scheduled Maintenance
        • Problem Management (Root Cause Analysis)
        • Configuration Management
        • RAD (be able to look at code understand what it does)
      • Integration Technologies
        • Import/Export
        • Connect-IT
        • UCMDB Integration
        • Web Services
        • Event Services
        • Oracle and SQL mapping rules
        • Email
      • Tailoring Tools
        • scripts
        • wizards
        • JavaScript
        • forms designer
        • web client configurations
        • “Eclipse” client configuration
        • format control
        • Database Dictionary and Data Policy
      • Process Designer
      • Document Engine
      • Application Upgrade Manager
      • Application Patch Manager
      • Process Design Content Pack installations
      • Installation and production support skills with Service Manager in Linux environment
    • Use/Knowledge of ServiceNow is a plus


    **Candidate MUST complete 80 hours of training within the first two months on contract.


    ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.


    Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.


    Email for more specifics regarding the position.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed