ProSync

  • System Administrator Level 1 - Mid Shift (GS)

    ID
    2018-2214
    # of Openings
    1
    Category
    Systems Administration
    Clearance Level
    TS/SCI with Polygraph
    Location
    US-MD-Annapolis Junction
    Posted
    5/8/2018
  • Overview

    Seeking an experienced System Administrator to provide professional, efficient customer service through remote troubleshooting and resolution. 

    Responsibilities

    Title of Position: System Administrator Level 1

      

    Description of Position:

    • Monitor, track, and assign Break/Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets

    • Verify tickets for correct routing and research and reroute incorrectly routed tickets

    • Update ticket status and provide work documentation on HD and SR tickets

    • Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out.

    • Perform preliminary categorization of problems

    • Assign tickets to appropriate queues. Notify site technicians of any priority or mission-critical problems or tickets and Route tickets to appropriate member of the site queue team

    • Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation.

    • Complete required ticket updates and work documentation.

    • Escalate problems or tickets to higher level management when required and/or necessary.

    • Daily hours: Wednesday through Saturday, 8pm-6am

    Qualifications

    Clearance Requirement:

    • TS/SCI with Polygraph required
    • CCAs will not be considered

    Education and Experience Required:

    • Bachelor's degree plus five (5) years of experience. An additional five (5) years of experience may subsititute for a Bachelor's. Must have two (2) years experience in customer service, technical helpdesk, office administration, or project management.

    • Must have excellent customer service and organizational skills. Must have good interpersonal skills and willingness to be a team player.

    • Must be comfortable prioritizing the work of others based on established directions and guidelines and working under moderate pressure.

    • Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes.

    • Knowledge of or familiarity with the SupportIT database/application is highly desirable. WINTEL and/or UNIX system administrators looking to perform non-technical work are also desired.

    **Candidate MUST be able to do day shift training Mon-Fri 7am - 3pm for their first 1-3 months on contract.

     

    ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.

       

    Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.

       

    Email Staffing@prosync.com for more specifics regarding the position.

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