Seeking a junior-level System Administrator to provide professional, efficient customer service through remote troubleshooting and resolution for end-users. This position is located in Annapolis Junction, MD and remotely serves the customer.
Title of Position: System Administrator Level 2 - Remote Support
Description of Position:
Provides remote system administration support, system maintenance, and operation of Windows/Unix workstations.
Troubleshoots problems and applies resolutions remotely.
Resolves desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc.
Education and Experience Required:
Bachelor's degree plus ten (10) years of experience. An additional five (5) years of experience can substitute for a Bachelor's. Candidate's experience should include a minimum of three (3) years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages. Certifications related to the position being applied for count as one (1) year of experience.
Use/Knowledge of a Ticketing system, knowledge of Remedy is a plus
Computer hardware architecture knowledge
Must have software installation and troubleshooting experience
Microsoft Exchange knowledge and troubleshooting
Use/knowledge Microsoft Office Applications
Use/knowledge of Active Directory
Use/knowledge Network and Internet Applications and Protocols
Must possess good communication and customer service skills.
Candidate must be a team player and have the ability to work in a fast-paced environment
Must be able to Multi-task
Must be able to adapt to a dynamic work environment.
**Candidate MUST be able to do day shift training Mon-Fri 7am - 3pm for their first 1-3 months on contract.
ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.
Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.
Email Staffing@prosync.com for more specifics regarding the position.