ProSync

  • System Administrator Level 1 - Remote Support - Swing Shift (GS)

    ID
    2018-2130
    # of Openings
    3
    Category
    Systems Administration
    Clearance Level
    TS/SCI with Polygraph
    Location
    US-MD-Annapolis Junction
    Posted
    9/21/2018
  • Overview

    Seeking a junior-level System Administrator to provide professional, efficient customer service through remote troubleshooting and resolution for the end-user. This position is located in Annapolis Junction, MD. 

    Responsibilities

    Title of Position: System Administrator Level 1 - Remote Support 

      

    Description of Position:

    • Provides remote system administration support, system maintenance, and operation of Windows/Unix workstations.

    • Troubleshoots problems and applies resolutions remotely.

    • Resolves desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc.

    • Daily hours: 2pm-10pm Monday-Friday. 

    Qualifications

    Clearance Requirement:

    • TS/SCI with Polygraph required
    • CCAs will not be considered

     

    Education and Experience Required:

    • Bachelor's degree plus five (5)  years of experience. An additional five (5) years of experience can substitute a Bachelor's. Candidate's experience should include a minimum of two (2) years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages. Certifications related to the position being applied for count as one (1) year of experience.

    • Use/Knowledge of a Ticketing system, knowledge of Remedy is a plus

    • Computer hardware architecture knowledge

    • Must have software installation and troubleshooting experience

    • Microsoft Exchange knowledge and troubleshooting

    • Use/knowledge Microsoft Office Applications

    • Use/knowledge of Active Directory

    • Use/knowledge Network and Internet Applications and Protocols

    • Must possess good communication and customer service skills.

    • Candidate must be a team player and have the ability to work in a fast-paced environment

    • Must be able to Multi-task

    • Must be able to adapt to a dynamic work environment.

    **Candidate MUST be able to do day shift training Mon-Fri 7am - 3pm for their first 1-3 months on contract.

     

    ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.

       

    Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.

       

    Email Staffing@prosync.com for more specifics regarding the position.

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