Multi-tasker. Leader. Flexible. Responsible. Analytical. Quick decision-making skills. If these apply to you, you need to apply to us.
Title of Position: Operations Framework Manager
Description of Position:
Direct and Manage the delivery of IT services to an end-user community. This is a leadership position with responsibility to execute the vision for the Operations framework on a large managed services contract.
Oversee development and implementation of processes and procedures that support Incident Management, Event Management, and Request Fulfillment as well as support continuous service improvement activities to maintain and exceed customer expectations.
In addition to collaborating with leaders of other frameworks, this position requires working directly with the customer and other IT service providers to establish process and procedures, with associated Operational Level Agreements, for activities supporting shared responsibilities.
Ensure the seamless delivery of responsible services and the attainment of the associated Service Level Agreements.
Performance & Quality
Education and Experience Required:
ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.
Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.
Email Staffing@prosync.com for more specifics regarding the position.