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SD-Enterprise IT Service Center Tier 2 Remote Support 24x7 Team Level 3 (GB)

SD-Enterprise IT Service Center Tier 2 Remote Support 24x7 Team Level 3 (GB)

# of Openings 
Help Desk
Clearance Level 
TS/SCI with Polygraph
US-MD-Annapolis Junction

More information about this job


Seeking a candidate that is able to Multi-task and adapt to a dynamic work environment.


Title of Position: SC-Service Desk-Tier 2 Remote Support 24x7 


Description of Position:

  • Provides remote system administration support, system maintenance, and operation of Windows/Unix workstations.

  • Troubleshoots problems and applies resolutions remotely. Resolves desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc.

  • Day shift (6AM-4PM) with a choice between Thursday-Sunday or Saturday-Tuesday.
  • Candidate MUST be able to do day shift training Mon-Fri 7AM-3PM for their first 1-3 months.


Education and Experience Required:

  • Bachelor's degree plus a minimum of five (5) years of experience
  • A minimum of two (2) years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages.
  • Use/Knowledge of a Ticketing system, knowledge of Remedy is a plus
  • Computer hardware architecture knowledge
  • Must have software installation and troubleshooting experience
  • Microsoft Exchange knowledge and troubleshooting
  • Use/knowledge Microsoft Office Applications
  • Use/knowledge of Active Directory
  • Use/knowledge Network and Internet Applications and Protocols
  • Must possess good communication and customer service skills.
  • Candidate must be a team player and have the ability to work in a fast-paced environment
  • Must be able to Multi-task
  • Must be able to adapt to a dynamic work environment.
  • No DoD 8570 Certification Required for this Opening!

Clearance Requirement:

  • TS/SCI with Polygraph

ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.


Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.


Email for more specifics regarding the position.