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VTC Field Support Specialist Level 3 (DH)

VTC Field Support Specialist Level 3 (DH)

# of Openings 
Clearance Level 
TS/SCI with Polygraph

More information about this job


Do you like troubleshooting, fixing, improving, and learning? Are you skilled at managing time and priorities? Do you have outstanding communication skills? If all these apply to you and you want to gain experience as a Hardware Technician, ProSync's VTC Field Support Specialist position is the right fit for you. 


Title of Position: VTC Field Support Specialist


Description of Position:

  • Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
  • Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
  • Troubleshooting and solving technical issues related to end user equipment hardware and software
  • Ensuring customer satisfaction is achieved.


Education and Experience Required:

  • Minimum education and experience level: High School/GED with nine (9) years of experience. Equivalent education and experience: Associate’s degree and seven (7) years of experience.

  • Highly skilled in installing, repairing and troubleshooting VTC devices and systems

  • Demonstrated ability to read and understand technical manuals and schematics

  • Able to manage time and priorities effectively

  • Able to work efficiently with minimal supervision

  • Proficient in working with end-users remotely

  • Familiar with Active Directory security and policies

  • Excellent analytical and problem solving skills

  • Outstanding communication skills to relate with team members and support workers

  • Preferred: DoD 8570 IAT Level 1 Certification

Clearance Requirement:

  • TS/SCI with Polygraph

ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.


Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.


Email for more specifics regarding the position.