ProSync

  • Operations Center Supervisor Level 1 (DH)

    ID
    2017-1932
    # of Openings
    3
    Category
    Other
    Clearance Level
    TS/SCI with Polygraph
    Location
    US-
    Posted
    11/20/2018
  • Overview

    Managing a team. Ensuring top-quality service. Improving yourself and your work procedures. Solving problems and recommending solutions. If these sound like skills you have and a job you'd love to have, apply to be our Operations Center Supervisor. 

    Responsibilities

    Title of Position: Operations Center Supervisor 

      

    Description of Position:

    • Supervises the centralized/field operations staff in the activities associated with the identification, prioritization, and resolution of operational problems or hardware installations.

    • Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance.

    • Requires strong understanding of technical aspects of desktop, voice and/or data communications, and LAN telecommunications including desktop and switching equipment, vendors, networking, network components, user training, installation, and customer service.

    • Manages operational management team and service delivery staff to ensure service levels and objectives are met.

    • Implements operations improvements to meet established objectives across multiple facilities.                              

    • Facilitates customer relationship and satisfaction while ensuring adherence to company policies and processes. Investigates matters of significance, recommends and implements appropriate course of action.

    • Coordinates and communicates with other managers to leverage resources and discuss solutions to matters of significance. Develops and implements processes for leveraging and using resources to meet customer needs.

    • Implements moderately complex core business processes and assists in process improvement initiatives in order to enhance customer service. Identifies process matters of significance or enhancements and implements.

    • Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions.

    • Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.

    • Can follow detailed work instructions. Experience with enterprise management monitoring tools such as Remedy, ServiceNow, HP Openview, Solarwinds a plus.

    Qualifications

    Clearance Requirement:

    • TS/SCI with Polygraph
    • CCAs may apply

    Education and Experience Required:

    • Must have seven (7) years of experience that can be a combination of work history and education. A Masters’ degree is equivalent to 6 years’ experience; a Bachelors’ degree is equivalent to 4 years of experience and an associates’ degree is equivalent to 2 years of experience

      All degrees must be in a technical discipline from an accredited college or university. Acceptable degrees include, but are not limited to Engineering, Computer Engineering, Information Systems and Mathematics.

    • Must have excellent communication, interpersonal, and leadership skills.

    • Conflict resolution, analytical, and decision-making skills are crucial to the position as well.
    • Experience managing a technical team.
    • Experience working on/with computers in the field. Should have a background in PC field work or hardware technician work.
    • Available shifts are
      Swing 1: Sun-Thurs, 1400-2230
      Swing 2: Tues-Sat, 1400-2230

      Night 1: Sun-Thurs, 2200-0630

      Night 2: Tues-Sat, 2200-0630

    ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.

       

    Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.

       

    Email Staffing@prosync.com for more specifics regarding the position.

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