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Operations Center Specialist Level 2 (DH)

Operations Center Specialist Level 2 (DH)

ID 
2017-1916
# of Openings 
7
Category 
Help Desk
Clearance Level 
TS/SCI with Polygraph
Location 
US-MD-Columbia
Posted 
1/11/2018

More information about this job

Overview

If you like to ensure technology and processes are functioning properly, you are detail-oriented, you love problem solving, and you are able to quickly prioritize issues, you might be our next Operations Center Specialist.

Responsibilities

Title of Position: Operations Center Specialist

  

Description of Position:

  • As part of a 24x7 Operations staff, perform the activities associated with the identification, prioritization, and resolution of operational issues to ensure service levels and objectives are met. Refers issues to Tier 3 staff for resolution as required, track and monitor response/resolution time, and verifies user acceptance.

     

    Responsibilities include:

    1. Acknowledging events received from the Enterprise Management Tools
    2. Opening incidents relating to received events
    3. Troubleshooting based on defined procedures to resolve the event
    4. Recommending updates to Standard Operating Procedure documents to adapt to new system functionality or configuration changes
    5. Must be willing to work shift. They are as follows:
      • Day 1: Sun-Thurs, 0600-1430

      • Day 2: Tues-Sat, 0600-1430

      • Swing 1: Sun-Thurs, 1400-2230

      • Swing 2: Tues-Sat, 1400-2230

      • Night 1: Sun-Thurs, 2200-0630

      • Night 2: Tues-Sat, 2200-0630

Qualifications

Education and Experience Required:

  • Three (3) years of experience with a Bachelor’s Degree in a Business, Technical or Math related field. Five (5) years with an Associate’s Degree or seven (7) years’ experience may be substituted for the Bachelor’s Degree. Must have experience working with customer technology and support requirements.

    1. Experience working with SLAs
    2. Strong time management and communication skills
    3. Strong interpersonal and presentation skills
    4. Strong troubleshooting and technical skills in networking and desktop support.
    5. Experience with enterprise management monitoring tools such as HP Open view, Solar winds, or Splunk required
    6. Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
  • Desired: ITIL v3 Foundations certification, Red Hat Certified Administrator (RHCA), Microsoft Solutions Associate (MCSA), Cisco  Certified Network Associate (CCNA), or similar certification desired

Clearance Requirement:

  • TS/SCI with Polygraph

ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.

   

Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.

   

Email Staffing@prosync.com for more specifics regarding the position.