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Field Support Manager Level 1 (DH)

Field Support Manager Level 1 (DH)

ID 
2017-1896
# of Openings 
30
Category 
Other
Clearance Level 
TS/SCI with Polygraph
Location 
US-MD-Columbia
Posted 
12/7/2017

More information about this job

Overview

Managing a team. Ensuring top-quality service. Improving yourself and your work procedures. Solving problems and recommending solutions. If these sound like skills you have and a job you'd love to have, apply to be our Field Support Manager.

Responsibilities

Title of Position: Field Support Manager Level 1

  

Description of Position:

  • Managing service delivery staff to ensure service levels and objectives are met.
  • Implementing operations improvements to meet established objectives across multiple facilities.
  • Assisting in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area.
  • Facilitating customer relationship and satisfaction while ensuring adherence to company policies and processes.
  • Investigating matters of significance, recommends and implementing appropriate course of action.
  • Implementing business processes and assisting in process improvement initiatives in order to enhance customer service.

Qualifications

Education and Experience Required:

  • Shall have seven (7) years of experience that may include a combination of work history and education. A master’s degree is equivalent to 6 years of experience, a bachelor’s degree is equivalent to 4 years of experience and an associate’s degree is equivalent to 2 years of experience or high school diploma with ten (10) years experience. The degree must be from an accredited college or university.
  • Bachelor's Degree and three (3) years experience or Associate's Degree or Technical School with five (5) years experience or high school diploma with ten (10) years experience.

  • Must have excellent communication, interpersonal, and leadership skills. They coordinate with team members – those in project management, security, asset management, customer service or help desk departments – to solve problems and manage projects.
  • Conflict resolution, analytical, and decision-making skills are crucial to the position as well.

Clearance Requirement:

  • TS/SCI with Polygraph

ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.

   

Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.

   

Email Staffing@prosync.com for more specifics regarding the position.