You're an entry-level System Engineer looking for an exciting new career opportunity. You like to engineer highly complex solutions. You enjoy developing and applying advanced methods, theories, and research techniques. You're about to apply to be our Enterprise Management System Engineer.
Title of Position: Enterprise Management System Engineer Level 0
Description of Position:
Participate in the process by which a new software applications/components is created.
Provide for the customer’s needs, evaluate options, run appropriate models, integrate software application into the current system model, launch the new applications and then do follow-up to make sure it’s running properly from beginning to end.
Engineering highly complex solutions across to meet business requirements or enhance performance.
Reviewing and recommending solution(s) to management based on results of independent assessment of current and future performance, stability, and systems management/life cycle issues.
Providing escalated Tier-3 technical support by investigating and resolving systems-related matters of significance. (Note: This depends on Service Delivery Group)
Developing and applying advanced methods, theories and research techniques in the investigation and solution of complex system requirements and problems.
Developing training tools and architectural documentation.
Managing operational tools team responsible for monitoring the operational infrastructure, supporting asset and inventory management, change and configuration management, problem and incident resolution, availability and capacity management. (Ex., of Enterprise Management tools include: ServiceNow, Solarwinds, HP Service Manager and Splunk.)
Familiar with Software Development Lifecycle support (SDLC) or SCRUM/AGILE methodology
Retrieval of software requirements and breaking those down into functional requirements to be distributed among team members using ServiceNow.
Ensuring service levels agreements and objectives are met.
Creating and implementing operations improvements to meet established objectives across multiple facilities.
Developing processes for leveraging and using resources to meet customer needs.
Developing and maintaining communications with management and staff to ensure that service is delivered on time and within budget or contractual obligations.
Investigating and resolving matters of significance as appropriate.
Education and Experience Required:
ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.
Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.
Email Staffing@prosync.com for more specifics regarding the position.