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SD-Enterprise IT Service Center-ITSC Level 2 (GB)

SD-Enterprise IT Service Center-ITSC Level 2 (GB)

# of Openings 
Help Desk
Clearance Level 
TS/SCI with Polygraph
US-MD-Annapolis Junction

More information about this job


Seeking candidate able to work in a fast paced team environment and detailed oriented.


Title of Position: SD-Enterprise IT Service Center-ITSC Level 2


Description of Position:

  • Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests.
  • Logs and tracks inquiries using service request management database, and maintains history records and related documentation. 
  • Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
  • Daily hours are 10am-6pm Monday-Friday Late Day Shift


Education and Experience Required:

  • No DoD 8570 Certification Required for this Opening
  • Must meet contract level requirements for appropriate position.
  • In addition, position requires a minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel. 
  • Experience in ticket management system like Remedy is a plus. 
  • Unix experience is not required, but is a plus.

Clearance Requirement:

  • TS/SCI with Polygraph

ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.


Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.


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