Returning Candidate?

Help Desk Specialist Level 2 (EI)

Help Desk Specialist Level 2 (EI)

# of Openings 
Help Desk
Clearance Level 
TS/SCI with Polygraph
US-MD-Annapolis Junction

More information about this job


Seeking motivated and multi-tasking candidate with great customer service skills.


Title of Position: Help Desk Specialist Level 2


Description of Position:

  • Serves as the initial point of contact, globally, for access to the Enterprise IT environment. Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods.
  • Reads, writes, and implements standard operating procedures and technical documentation.
  • Respond to service requests and queries, write and implement standard operating procedures and technical documentation, test ticket implementation, provide training for customers on use of related services and tools


Education and Experience Required:

  • Two (2) years working experience in Microsoft Office applications

Clearance Requirement:

  • TS/SCI with Polygraph

ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.


Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.


Email for more specifics regarding the position.