Returning Candidate?

SD-Enterprise IT Service Center-Tier 2 - Remote Support (GB)

SD-Enterprise IT Service Center-Tier 2 - Remote Support (GB)

ID 
2017-1742
# of Openings 
1
Category 
Help Desk
Clearance Level 
TS/SCI with Polygraph
Location 
US-MD-Annapolis Junction
Posted 
11/2/2017

More information about this job

Overview

Seeking a candidate able to Multi-task and adapt to a dynamic work environment.

Responsibilities

Title of Position: SD-Enterprise IT Service Center-Tier 2 - Remote Support

  

Description of Position:

  • Provides remote system administration support, system maintenance, and operation of Windows/Unix workstations.
  • Troubleshoots problems and applies resolutions remotely.
  • Resolves desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc.
  • (Late Day shift, Monday thru Friday 10am-6pm

Qualifications

Education and Experience Required:

  • Must meet contract level requirements for appropriate position. 
  • In addition, position requires a minimum of 2 years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages.
  • Use/Knowledge of a Ticketing system, knowledge of Remedy is a plus
  • Computer hardware architecture knowledge
  • Must have software installation and troubleshooting experience
  • Microsoft Exchange knowledge and troubleshooting
  • Use/knowledge Microsoft Office Applications
  • Use/knowledge of Active Directory
  • Use/knowledge Network and Internet Applications and Protocols
  • Must possess good communication and customer service skills.
  • Candidate must be a team player and have the ability to work in a fast-paced environment
  • Must be able to Multi-task
  • Must be able to adapt to a dynamic work environment.
  • No DoD 8570 Certification Required for this Opening!

Clearance Requirement:

  • TS/SCI with Polygraph

ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.

   

Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.

   

Email Staffing@prosync.com for more specifics regarding the position.