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SD-Enterprise IT Service Center-ITSC (Swing Shift) Level 2 (GB)

SD-Enterprise IT Service Center-ITSC (Swing Shift) Level 2 (GB)

# of Openings 
Help Desk
Clearance Level 
TS/SCI with Polygraph
US-MD-Annapolis Junction

More information about this job


Seeking a candidate that is able to Multi-task and adapt to a dynamic work environment.


Title of Position: SD-Enterprise IT Service Center-ITSC (Swing Shift) Level 2


Description of Position:

  • Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
  • Provides user notification of receipt of Web- or email-submitted requests.
  • Logs and tracks inquiries using service request management database, and maintains history records and related documentation. 
  • Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
  • Monday-Friday, Swing shift (Daily hours are 3pm-11pm)


Education and Experience Required:

  • Must meet contract level requirements for appropriate position. 
  • In addition, position requires a minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.  Experience in ticket management system like Remedy is a plus. 
  • Unix experience is not required, but is a plus.
  • No DoD 8570 Certification Required for this Opening!

Clearance Requirement:

  • TS/SCI with Polygraph

ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.


Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.


Email for more specifics regarding the position.