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SC-Service Desk-Tier 2 24x7 Tech Level 3 (GB)

SC-Service Desk-Tier 2 24x7 Tech Level 3 (GB)

# of Openings 
Help Desk
Clearance Level 
TS/SCI with Polygraph
US-MD-Annapolis Junction

More information about this job


Seeking a candidate that is able to Multi-task and adapt to a dynamic work environment.


Title of Position: SC-Service Desk-Tier 2  24x7 Tech Level 3


Description of Position:

  • Unix/Windows/Vista Technician responsibilities include: 
    • Local and remote system administration support, system maintenance, installation and configuration of Unix Sun Blade and Windows workstations; Updating Unix NIS Master and Displayback servers;
    • Troubleshooting problems and applying resolutions for 24x7 SLA customer base, SLAs that are due the next business day, and escalated tickets;
    • Resolving desktop problems and service requests locally in the extended Ft. Meade campus and remotely using tools such as SMS, Remote Desktop connection, etc.;
    • Installing software remotely via Marimba;
    • Creating and modifying Groups and Distribution Lists via DRA;and 
    • Following up to ensure completion of work within SLA timeframes.
  • Must be available to work 12-hour rotating shifts (6:00pm to 6:00am) in a 3-2-2-3-2-2 format. (Week 1: Mon-Wed; Week 2:  Sat-Sun; Thurs-Fri).  All Holidays that fall within this schedule are considered regular work days and are NOT days off.


Education and Experience Required:

  • Must meet contract level requirements for appropriate position. 
  • In addition, must have 3 years of  technical experience in diverse operating systems (Unix/ Windows/Vista), hardware platforms, and software packages. 
  • Desired experience: 
    • Unix knowledge and troubleshooting (Solaris 2.6 and 2.8);
    • Unix server knowledge;
    • Familiarity with the Sun Secure Global Desktop environment;
    • Familiarity with Remedy ARS;
    • Familiarity with Marimba and DRA;
    • Computer hardware architecture knowledge;
    • Data/Information architecture;
    • Software installation and troubleshooting;
    • MS Exchange knowledge and troubleshooting;
    • Use and administration experience with MS Office Applications, Active Directory, and Network and Internet Applications.
    • Must possess good communication and customer service skills; and must be a team player.
  • No DoD 8570 Certification Required for this Opening!

Clearance Requirement:

  • TS/SCI with Polygraph

ProSync's executive team creates and expands business opportunities, recruits talented and intelligent technology professionals, and fosters a company culture that empowers ProSync professionals to shape and mold the direction of their careers and the direction of ProSync.


Employees of ProSync Technology Group, LLC and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, sex, age, or marital status.


Email for more specifics regarding the position.